Last Updated : 10-Nov-2025

At Silveroak School, Ashti – Mohol, we value transparency and fairness in all our activities and online payment processes.

This Refund and Cancellation Policy explains how we handle refund requests and cancellations for payments made through our website https://silveroakashti.com

- All event registrations or activity fees paid through this website are processed securely using PayU Money , our official payment gateway partner.
- Please ensure that all details (name, class, event, contact, etc.) are entered correctly before confirming your payment.

- Once payment has been made and registration is confirmed, no cancellations or refunds will be entertained if the participant voluntarily withdraws from the event or activity.
- Requests for refund due to personal reasons (e.g., absenteeism, scheduling conflicts, or personal issues) will not be accepted.

- If an event or activity is cancelled or postponed by Silveroak School due to unavoidable reasons (such as weather conditions, safety concerns, administrative orders, or low participation), the registration fee may be: Refunded in full , or Adjusted towards a future event organized by the school.
- Such decisions will be made solely by the school management and communicated to all registered participants.

- In case a refund is approved, it will be processed using the same payment method (PayU Money) used for the original transaction.
- Refunds may take 7–10 working days to appear in your bank account, depending on your bank or payment provider.
- The school shall not be responsible for delays caused by the bank or payment gateway.

- f your payment is debited from your account but not reflected on our website, please contact us immediately with:
- Transaction ID / Reference Number, Date and Amount of Payment, Your Name and Mobile Number.
- After verification with the payment gateway, a refund will be initiated if applicable.

For any refund or payment-related questions, please check contact us Page: